Free UK shipping on orders over £30!
Please allow up to 3 working days for orders to be processed and shipped and between 2-5 working days for postal services to deliver your order.
For international orders please allow up to 3 weeks for your order to be delivered.
All UK orders are sent 2nd Class Signed for.
All International orders are sent International Tracked.
Dainty Paws is not responsible for the actions of Royal Mail delivery services.
If a delivery attempt is made unsuccessfully, please ensure the parcel is collected from the relevant Delivery Office / Enquiry Office in a timely manner, or alternatively - please ensure a re-delivery date is arranged with Royal Mail in order to prevent the parcel being returned to sender (Dainty Paws).
If the Royal Mail parcel retention (holding) time allowance is exceeded the parcel will be returned to Dainty Paws. In these circumstances, once the item is received by us - an additional postage fee will be requested in order to cover the cost of re-delivery.
RETURNS, CANCELLATIONS & EXCHANGE POLICY
As our hammocks are custom made and made to order, cancellations are not accepted.
Please ensure that you are completely satisfied in what you are purchasing before proceeding to checkout.
For the same reason, returns are also not accepted. Unless the item was faulty upon arrival, in the unlikely event of this happening, please contact us via email or our facebook page providing us with details of your order and a returns process will be initiated. Customer is to pay return postage.
Dainty Paws cannot be held accountable and cannot accept returns of products which have been damaged during or after use.
PRIVACY AND DATA PROTECTION
Dainty Paws will never sell any of your personal data or information to third party companies. In order for your order/s to be fulfilled it is necessary for your data to be shared with limited third party companies. For example, PayPal, Hotmail, Wix and Royal Mail. These companies are regulated and compliant with the new General Data Protection Regulation (GDPR) and have a duty to keep any information safe and secure.
Any information obtained is only stored for as long as required by law.
Our hammocks are not official licensed merchandise of any brand or company.
However, sometimes the fabric used to create them are licensed. Dainty Paws is in no way affiliated with any parts of the Walt Disney Company or their subsidiaries and in no way claims to be.